Intercom Integration#
To integrate Intercom with Dante AI, click on ‘Integrations’ and select ‘Intercom integrations’.
![../_images/Intercom-integration-P32-2.png](../_images/Intercom-integration-P32-2.png)
You will then need to provide the App ID, Access Token and Live Agent Email Prompt.
Follow these instructions to obtain these details from your Intercom page:
App ID
To locate your App ID in Intercom, check the URL of any Intercom page you have open.
Look for the code immediately following inbox/ in the URL. For example, if you are currently on the help desk, and the URL is https://app.intercom.io/a/inbox/xyz123/inbox/admin, then your App ID is xyz123.
You can also find this ID by navigating to Settings > Installation > Web > Install chat for visitors > With code (link here: https://app.intercom.com/a/apps/_/settings/web).
There, you will see something like this:
![../_images/intercom-app-id.png](../_images/intercom-app-id.png)
In this case the App ID is: m9e2n93q.
Access token
In the Developer Hub (https://app.intercom.com/a/apps/_/developer-hub), select your app. Then, on the left sidebar, click on Authentication. There, you can copy your Access Token. If this does not currently exist, please create one.
![../_images/intercom-api-key.png](../_images/intercom-api-key.png)
Setup the webhook
On the same page, click on ‘Webhooks’ in the left sidebar.
Set the Endpoint URL to: https://api.dante-ai.com/intercom/webhook/intercom. For the topics, please find and select conversation.admin.replied. Lastly, click ‘Save’ at the top right.
![../_images/intercom-webhook.png](../_images/intercom-webhook.png)
Once you have input this information into Dante AI, toggle the ‘On/Off’ option to ‘On’ and test out your integration to check it is working as you need it to.
![images/new/Intercom-integration-P32-1.png](images/new/Intercom-integration-P32-1.png)